Richard Marston recently spoke with Low Cost & Regional Airline Business about how customer service and environmental sustainability initiatives are key to the company’s success.

Airlines spend a fortune on their branding and a big chunk of that is for aircraft liveries designed to portray the carrier’s image and market position. As the following insights reveal, decorating aircraft is a process where sustainability is high on the agenda and customer expectations are even higher.

MAAS Aviation provides aircraft painting services to all sectors of the aviation industry, including airlines, OEMS, lessors, MROs and VIP operators. It has 13 paint shops and its work is seen on aircraft operated by easyJet, Ryanair, JetBlue, SAS, WIZZ, airBaltic, Aegean and many others. It has been painting aircraft exteriors for more than 40 years, building and maintaining long-term partnerships globally with customers and suppliers to deliver the highest quality workmanship.

When asked about the key to its success, chief commercial officer Richard Marston says that MAAS strives to deliver the most cost-effective and longest lasting solutions in “best-in-class” turnaround times that minimise out-of-service downtime.

“Customer service is very important to us and the feedback we receive from our customers is that we are really easy to deal with and very quick to resolve any issues that do arise,” Marston explains. “Our ultra-modern facilities are custom built to our own designs to provide the best possible painting environment where we use the very latest products and techniques.”

Longevity is a major focus as operators are looking for painting that lasts between heavy maintenance checks, which could be more than six years. MAAS uses basecoat clearcoat systems which give the best chance of a long-lasting coating system.

“The next big jump is likely to be the introduction of water-based and dual-cure technologies that enhance processes and improve material drying times. Basecoat clearcoat systems already give much faster dry to tape times on the colours, but still have long drying times, so this would benefit from faster acting products.”

MAAS takes environmental responsibility seriously and its paint shops incorporate the latest climate controls and waste management systems. All paint bays have sump systems to ensure no waste chemicals or contaminated water end up on the apron area.

Read the full article here.

Article courtesy of Aviation Business News.